lol at attempt to put out blatant propoganda ... it's not that the article is misleading, but that the bean counters are taking a stab at adding some lubricant to their paradigm of being able to cram as many people in as little space as possible. They probably figure that if they can get people to sympathize with flight attendants, it'll make passengers more compliant ...
Who flies from Syracuse to NYC? It's a 4 hour drive vs. a 90 minute flight, but add on the inconvenience of airports and it's a total wash. Just made the drive this weekend.
>> lol at attempt to put out blatant propoganda ...
Right, attempting to humanize their employees so people don't treat them like shit. How dare them!<<<
The larger question you fail to address: Is it OK for United to "humanize their employees" simply as a means to serve the end of "keeping the peace" in a tense and uncomfortable environment THEY have created for their customers as a result of packing them in like cargo to increase their bottom line?
And if you don't know about the hassles involved in flying these days just stay home. "They" have not created an environment; the people who can't deal with the reality of contemporary air travel have. Your ignorance of what it takes to run an airline profitably in this day and age is amazing but not surprising.
And if you're dumb enough to really believe that Fox News has some sort of agenda in reporting this story then you're a good argument for reinstating poll tests.
At the same time, I think it's funny (and troubling at the same time) how calling out the validity of a "news source" will challenge another's belief system.
Just before landing in Amsterdam, the lawsuit says, a flight attendant told Dvaladze to return to her original seat. The man who had switched with her wanted his seat back so he could get off the plane faster.
She refused, she said. She still had to vacate her temporary seat, but the flight crew found another passenger willing to switch with her during landing.
When the plane landed, no police were waiting at the jet bridge.
“The man who had assaulted her walked off the plane as if nothing had happened,” the Seattle Times wrote.
To this day, Dvaladze said, Delta has not revealed his name.
She emailed the airline from Nairobi to ask what its investigation had turned up, she said, and was eventually told Delta had no record of an assault.
After several weeks, CNN reported, she got an email from Delta. “I know it’s not fair when one person’s behavior affects another person,” it read, and offered a “goodwill gesture”: 10,000 frequent flier miles.
"Corroboration" re: how the bean counter marketing types within the airline industry have placed flight attendants in an almost impossible situation, that inherently pits them against passengers.
Although if I had the choice between Japan and Kansas, I have a feeling the latter might be edged out.
Typically at such times of painful public relations, I hear from United employees.
They tell me of the state of their psyche. They show me some of the other reactions from inside the airline.
I listen, as all decent shrinks should. They're in pain.
What, though, do they see as the main problems with the airline?
"Could this get any worse?" one Flight Attendant told me.
Of the dead dog incident, one Flight Attendant told me it had made her weep.
Another said: "I think everyone is just shocked and saddened by the incident. Pets don't belong in overhead bins and we all know that. I can't comment on the specifics because I wasn't there, but this should not have happened. We know better."
That's the problem, though, isn't it? Sometimes we know what the right thing to do is and we still don't do it.
"Morale isn't good," one United employee told me. "There's so much bad blood after the lottery bonus scandal. Everyone is wondering how they could even suggest something like that. And we still don't know whether they're going to take our bonuses away anyway."
Some specifically point to pressure that's being placed by the airline on getting passengers boarded as quickly as possible.
"We are held accountable for on-time departures," said one Flight Attendant. "If there's a delay in boarding, we usually have to explain why to supervisors."
But wait, the airline instituted its new policy of compassion after the terrible incident with Dr. David Dao being dragged down an aisle, his face all bloodied?
This, I'm told, clashes with the new policy to get the plane out on time, or else.
"We're dealing with a lot of quick turns lately," a Flight Attendant told me. "That's when a plane arrives at a gate and has to go back out in less than an hour. So that means cleaners are scrambling before boarding and so are flight attendants during boarding."
It's possible that when you're scrambling, your mind scrambles "There's a dog in that carrier. Please don't put it in the overhead bin."
The Flight Attendant explained: "FA's don't get paid until the aircraft pushes back from the gate."
Then, they said, there's the problem with what Flight Attendants view as deliberate understaffing.
"There is only one FA in coach during boarding. FA is responsible for FAR's [Federal Aviation Regulations], security, bags, seat dupes, unams [unaccompanied minors], exit row criteria, checking bags, looking for overserved people [drunks], scanning for people who might be a security threat, answering passengers' questions etc," said the Flight Attendant.
Some might think that this is, well, the job. Indeed, the minimum staffing levels are set by the Federal Aviation Administration. It's not a surprise that airlines staff their planes to the minimum, is it?
Some Flight Attendants, though, believe they have far too much to do in far too short a time.
Pockets of the media are currently wondering whether CEO Oscar Muñoz will take the fall for the constant PR disasters.
The Flight Attendants and other employees I've listened to, however, blame airline president Scott Kirby and not Muñoz for the airline's woes.
When you've got senators proposing bills because you can't keep dogs alive -- if only, some might observe, senators could do that when, say, humans are killed by guns -- you have a very serious image problem.
And that image problem is being reflected in reactions within the airline.
It's not as if Delta, American or other airlines' Flight Attendants don't complain too.
Here, though, it feels more ingrained, as if the constant bad PR is affecting everyone.
And when the revised version of the bonus lottery comes out -- the airline tried to get rid of the employees' regular bonus in favor of a lottery in which only a few would win -- do you imagine things will be better or worse?
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.
>>Who flies from Syracuse to NYC? It's a 4 hour drive vs. a 90 minute flight, but add on the inconvenience of airports and it's a total wash. Just made the drive this weekend.
Right? and you can burn on the way down in the car... can't burn on the plane.. unless you got a fancy hash oil pen and are ninja about it ;)
>>10k frequent flier miles?!? I hope Delta loses their shirts on this one!
Delta "lost" my baggage for 48 hours last year which caused me to miss a day of demonstrations for work. I received 10k frequent flyer miles, a $200 travel credit and a $75 check for my inconvenience.
Top of Page Bottom of Page PermalinkFull Name: Briank
The comments at the bottom of
The comments at the bottom of the article are awesome!
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
http://www.news.com.au/travel
http://www.news.com.au/travel/travel-updates/incidents/passenger-films-d...
Top of Page Bottom of Page PermalinkFull Name: An organ grinder’s tune
parents suck
parents suck
people suck
ipad nannies suck
Top of Page Bottom of Page PermalinkFull Name: Def. High
Everything is broken.
Everything is broken.
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
Everything is broken and it's
Everything is broken and it's only going to get worse.
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
Looks like the industry has a
Looks like the industry has engaged in a little bit of a lipstick on a pig PR project with this "piece":
http://www.businessinsider.com/flight-attendant-united-airlines-day-in-t...
lol at attempt to put out blatant propoganda ... it's not that the article is misleading, but that the bean counters are taking a stab at adding some lubricant to their paradigm of being able to cram as many people in as little space as possible. They probably figure that if they can get people to sympathize with flight attendants, it'll make passengers more compliant ...
Top of Page Bottom of Page PermalinkFull Name: ________
>Everything is broken. lol
>Everything is broken.
lol
Top of Page Bottom of Page PermalinkFull Name: Lasher Von Zekenstein
Who flies from Syracuse to
Who flies from Syracuse to NYC? It's a 4 hour drive vs. a 90 minute flight, but add on the inconvenience of airports and it's a total wash. Just made the drive this weekend.
Top of Page Bottom of Page PermalinkFull Name: New & Improved
>> lol at attempt to put out
>> lol at attempt to put out blatant propoganda ...
Right, attempting to humanize their employees so people don't treat them like shit. How dare them!
Top of Page Bottom of Page PermalinkFull Name: _
http://www.foxnews.com/travel
http://www.foxnews.com/travel/2018/02/16/delta-passenger-who-screamed-at...
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
>> lol at attempt to put out
>> lol at attempt to put out blatant propoganda ...
Right, attempting to humanize their employees so people don't treat them like shit. How dare them!<<<
The larger question you fail to address: Is it OK for United to "humanize their employees" simply as a means to serve the end of "keeping the peace" in a tense and uncomfortable environment THEY have created for their customers as a result of packing them in like cargo to increase their bottom line?
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
Read the last two sentences
Read the last two sentences and consider the media source.
http://www.foxnews.com/travel/2018/02/20/united-airlines-pilot-hand-deli...
Top of Page Bottom of Page PermalinkFull Name: Ausonius
That baby is too cute.
That baby is too cute.
And if you don't know about the hassles involved in flying these days just stay home. "They" have not created an environment; the people who can't deal with the reality of contemporary air travel have. Your ignorance of what it takes to run an airline profitably in this day and age is amazing but not surprising.
And if you're dumb enough to really believe that Fox News has some sort of agenda in reporting this story then you're a good argument for reinstating poll tests.
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
ignorance ... dumb ... poll
"ignorance ... dumb ... poll tests"
Do you have any "call" to say these things?
At the same time, I think it's funny (and troubling at the same time) how calling out the validity of a "news source" will challenge another's belief system.
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
10k frequent flier miles?!?
10k frequent flier miles?!? I hope Delta loses their shirts on this one!
https://www.washingtonpost.com/news/dr-gridlock/wp/2018/02/28/she-says-s...
[snip]
Just before landing in Amsterdam, the lawsuit says, a flight attendant told Dvaladze to return to her original seat. The man who had switched with her wanted his seat back so he could get off the plane faster.
She refused, she said. She still had to vacate her temporary seat, but the flight crew found another passenger willing to switch with her during landing.
When the plane landed, no police were waiting at the jet bridge.
“The man who had assaulted her walked off the plane as if nothing had happened,” the Seattle Times wrote.
To this day, Dvaladze said, Delta has not revealed his name.
She emailed the airline from Nairobi to ask what its investigation had turned up, she said, and was eventually told Delta had no record of an assault.
After several weeks, CNN reported, she got an email from Delta. “I know it’s not fair when one person’s behavior affects another person,” it read, and offered a “goodwill gesture”: 10,000 frequent flier miles.
[snip]
Top of Page Bottom of Page PermalinkFull Name: MarkD
Does she wiggle her nose?
Does she wiggle her nose?
Top of Page Bottom of Page PermalinkFull Name: An organ grinder’s tune
if they enacted poll tests,
if they enacted poll tests, the republicans would lose every race...
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
http://www.businessinsider
http://www.businessinsider.com/how-delta-decides-boarding-zones-2018-3
Top of Page Bottom of Page PermalinkFull Name: ________
>
>
parents suck
people suck
ipad nannies suck
custies suck
amirite
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
What "zone" are you?
What "zone" are you?
Top of Page Bottom of Page PermalinkFull Name: ________
>What "zone" are you?
>What "zone" are you?
the "beyond your comprehension" zone
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
How about letting us know
How about letting us know already what song you think is beautiful?
Top of Page Bottom of Page PermalinkFull Name: ________
lol
lol
Top of Page Bottom of Page PermalinkFull Name: Def. High
"amirite" - some sort of semi
"amirite" - some sort of semi-precious mineral?
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
amirite is often found near
amirite is often found near feldspar
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
https://www.inc.com/bill
https://www.inc.com/bill-murphy-jr/passengers-on-this-american-airlines-...
Top of Page Bottom of Page PermalinkFull Name: Druba
"Amirite" is closely
"Amirite" is closely associated with "Leaverite"
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
"Corroboration" re: how the
"Corroboration" re: how the bean counter marketing types within the airline industry have placed flight attendants in an almost impossible situation, that inherently pits them against passengers.
https://www.inc.com/chris-matyszczyk/exclusive-distraught-united-airline...
United Airlines Employees Speak Out About the State Of the Airline (They're Not Happy)
A dead dog in an overhead bin? An airline that endures one PR disaster after another? How bad is it? And why?
Peek through the keyhole at United and you may not like what you see.
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.
It's not been a good week for United Airlines.
A dog died after a Flight Attendant put it in an overhead bin. Another ended up in Japan, rather than Kansas.
Although if I had the choice between Japan and Kansas, I have a feeling the latter might be edged out.
Typically at such times of painful public relations, I hear from United employees.
They tell me of the state of their psyche. They show me some of the other reactions from inside the airline.
I listen, as all decent shrinks should. They're in pain.
What, though, do they see as the main problems with the airline?
"Could this get any worse?" one Flight Attendant told me.
Of the dead dog incident, one Flight Attendant told me it had made her weep.
Another said: "I think everyone is just shocked and saddened by the incident. Pets don't belong in overhead bins and we all know that. I can't comment on the specifics because I wasn't there, but this should not have happened. We know better."
That's the problem, though, isn't it? Sometimes we know what the right thing to do is and we still don't do it.
"Morale isn't good," one United employee told me. "There's so much bad blood after the lottery bonus scandal. Everyone is wondering how they could even suggest something like that. And we still don't know whether they're going to take our bonuses away anyway."
Some specifically point to pressure that's being placed by the airline on getting passengers boarded as quickly as possible.
"We are held accountable for on-time departures," said one Flight Attendant. "If there's a delay in boarding, we usually have to explain why to supervisors."
But wait, the airline instituted its new policy of compassion after the terrible incident with Dr. David Dao being dragged down an aisle, his face all bloodied?
This, I'm told, clashes with the new policy to get the plane out on time, or else.
"We're dealing with a lot of quick turns lately," a Flight Attendant told me. "That's when a plane arrives at a gate and has to go back out in less than an hour. So that means cleaners are scrambling before boarding and so are flight attendants during boarding."
It's possible that when you're scrambling, your mind scrambles "There's a dog in that carrier. Please don't put it in the overhead bin."
This is what the airline claims happened in the dead dog affair, that the Flight Attendant didn't hear or misunderstood what was in the carrier.
I contacted United for its view, but the airline didn't respond.
In an online forum, a Flight Attendant described the boarding process as "the craziest part of a Flight Attendant's day."
Not dealing with the woman who's put both her feet up on the tray table?
The Flight Attendant explained: "FA's don't get paid until the aircraft pushes back from the gate."
Then, they said, there's the problem with what Flight Attendants view as deliberate understaffing.
"There is only one FA in coach during boarding. FA is responsible for FAR's [Federal Aviation Regulations], security, bags, seat dupes, unams [unaccompanied minors], exit row criteria, checking bags, looking for overserved people [drunks], scanning for people who might be a security threat, answering passengers' questions etc," said the Flight Attendant.
Some might think that this is, well, the job. Indeed, the minimum staffing levels are set by the Federal Aviation Administration. It's not a surprise that airlines staff their planes to the minimum, is it?
Some Flight Attendants, though, believe they have far too much to do in far too short a time.
Pockets of the media are currently wondering whether CEO Oscar Muñoz will take the fall for the constant PR disasters.
The Flight Attendants and other employees I've listened to, however, blame airline president Scott Kirby and not Muñoz for the airline's woes.
When you've got senators proposing bills because you can't keep dogs alive -- if only, some might observe, senators could do that when, say, humans are killed by guns -- you have a very serious image problem.
And that image problem is being reflected in reactions within the airline.
It's not as if Delta, American or other airlines' Flight Attendants don't complain too.
Here, though, it feels more ingrained, as if the constant bad PR is affecting everyone.
And when the revised version of the bonus lottery comes out -- the airline tried to get rid of the employees' regular bonus in favor of a lottery in which only a few would win -- do you imagine things will be better or worse?
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.
PUBLISHED ON: MAR 18, 2018
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
Love the beancounters, hate
Love the beancounters, hate the bean counting.
http://www.westword.com/news/united-airlines-loses-flight-attendants-age...
Top of Page Bottom of Page PermalinkFull Name: Jay
>>Who flies from Syracuse to
>>Who flies from Syracuse to NYC? It's a 4 hour drive vs. a 90 minute flight, but add on the inconvenience of airports and it's a total wash. Just made the drive this weekend.
Right? and you can burn on the way down in the car... can't burn on the plane.. unless you got a fancy hash oil pen and are ninja about it ;)
>>10k frequent flier miles?!? I hope Delta loses their shirts on this one!
Delta "lost" my baggage for 48 hours last year which caused me to miss a day of demonstrations for work. I received 10k frequent flyer miles, a $200 travel credit and a $75 check for my inconvenience.
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
http://www.foxnews.com/travel
http://www.foxnews.com/travel/2018/03/22/united-passenger-claims-fractur...
United passenger claims he fractured spine after airline took away wheelchair
Top of Page Bottom of Page PermalinkFull Name: 19.5 Degrees
http://abcnews.go.com/US
http://abcnews.go.com/US/bumped-united-passenger-walks-10000-voucher/sto...
"United tried to get me to sign a document that says I volunteered my seat on this plane when I was involuntarily denied boarding. Sketchy af."